Returns

If you receive a product and it is not to your liking, you are welcome to return the product, as long as it is unwashed and unworn, and is in original condition.

Exchange or replacement of the garment can be made within 14 days of purchase. Please try on the garment after a shower and without perfume or deodorant that may mark/affect the garment. We will also offer a full refund if you prefer - as long as the garment is unwashed and unworn.

However - ALL purchases are final when buying sale items, no refunds. But! We will certainly exchange for another size or style with sale items available online.

For the health and safety of all customers, the changing of products prohibits boxer shorts and briefs. If you have any queries regarding returning or exchanging products please contact our staff.

You are responsible for the costs of returning goods to us, but we will happily ship your first exchange back to you free of charge. All subsequent exchanges will incur a $10 shipping fee. Any goods returned are your responsibility until they reach us. Please ensure you package your return carefully to prevent any damage to the goods or boxes. We recommend you use a postal service that has tracking and is insured for the value of the goods you are returning. We are not responsible for any lost or damaged returns.

All goods will be inspected on return. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.

For prompt processing, Fill in our Exchange and Returns Authorisation Form and enclose it with your returns parcel. 

Download Exchange and Returns Authorisation Form

Returns address:

Smitten Merino (Returns)
P.O. Box 199
Battery Point
Tasmania, Australia 7004