Returns & Exchanges

We understand how tricky it can be to purchase garments online so we try to make the exchange and return process as easy as possible.

Due to the risk of damage to natural products during transit we require items to be returned to us within 14 days of leaving the Smitten warehouse, as long as they are unworn, unwashed and all original tags are attached. Try your new garments after a shower without perfume or deodorant that can taint the garment.

Please include a copy of our Exchange and Returns form in your parcel.

Please note: For the health and safety of everyone involved, we are unable to exchange or refund purchases of boxers and briefs.

Full price items are eligible for a full refund as long as they are returned within 14 days of despatch and are unwashed, unworn and have original tags in place. Sale items are final and cannot be returned for a refund or exchange.

Due to non-refundable Afterpay merchant fees, refunds on purchases made using Afterpay are subject to a 6% processing fee.

Full price items purchased with the use of a discount or promotion code are considered full priced items and can be returned for an exchange or refund (excluding sale items). Exchanges for items of greater value require the difference to be paid in full prior to despatch.

You are responsible for any cost of returning your items back to us. We will pay for the first return back to you (Australia only). Any subsequent exchanges will incur a $10.00 fee for Australian adresses. International postage costs for exchanges will vary depending on country. Please contact us for details.

All goods will be inspected on return. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you. We cannot accept returns of clothing that has been altered or retailored in any way.

Download Exchange and Returns Authorisation Form

Returns address

All post must be sent to:

Smitten Merino (Returns)
47 Sandy Bay Road
Battery Point
TAS 7004

We recommend all returns are sent with tracking as we cannot process exchanges or refunds for items lost in the mail.

All exchanges and refunds are processed within 2 business days of their arrival at Smitten HQ.

You will be contacted once your return has been processed.

Any questions? Please call us on 03 6212 0197 or email