Shipping

All shipping options include tracking, and you will receive notification of tracking information when the driver picks up your parcel.

Australia/New Zealand

Type Time Cost
Standard 3-10 business days FREE!
Express 1-2 business days $10.00

Orders delivered within Australia and New Zealand are eligible for free standard shipping. Please allow 3-10 business days for delivery.

Parcels destined for Australia are delivered by Australia Post and require a signature on delivery. Authority to Leave can be requested in the shipping instructions when placing your order or via the link in your eParcel tracking email.

International

International purchases are sent via Australia Post International with parcel tracking. FREE express shipping on orders over $500 and a flat rate of $30 for others. Shipping times vary depending on location, but are usually between 5 and 10 business days. If you would like specific information on how your parcel is delivered to your country please see the Australia Post website.

International orders may be subject to your country's import duties and taxes. These may be levied once a shipment reaches your country. Unfortunately we have no control over these charges and cannot predict what they may be. For details of Customs charges please consult your own Customs Authorities website for the latest rates.

Additional charges for customs clearance must be borne by you; We are unable to reimburse any costs incurred regardless of the circumstances.

Please note: It is a legal requirement that we declare the full value of the goods (including shipping charges) on all packages. It is a criminal offence to falsify the details on this form. We cannot inaccurately describe the contents, claim a lower value or mark as a gift. Please do not ask, or expect us to do any of the above.

Pre-orders

Pre-orders will be dispatched within 24 to 48 hours of the product arriving back in stock at Smitten HQ. Estimated shipping dates are indicative only. Please call our office on (03) 6212 0197 if you require more information.