FAQs

Yes, you can! 

Full priced items can be returned for a full refund, store credit or exchange. 

Sale items can only be returned for an exchange or store credit. 

All items must be returned within 14 days from despatch and in original condition. 

See our Shipping and Returns page for more. 

 

Yes, it can! 

We offer free gift wrapping for all orders.

Simply select 'Gift Wrap" when confirming your order. 

Yes, we do!

We have a base rate of $25 and an extra $5 is added for each additional item. 

Please allow extra delivery time due to customs.  

Our superfine merino items are all machine washable!

Ensure cool to warm water and a gentle wool cycle.

Avoid biological detergents and stain removes. 

See Fabric Care for more. 

Please note: Chunky knit items are not machine washable and should be washed by hand or dry cleaned only. 

We have two delivery options for your Smitten order.

 

Free! Standard postage is free to all Australian and New Zealand addresses and can take up to 5 business days.

Quick! Express postage is $10 to all Australian and New Zealand addresses and is next day delivery to all major Australian cities. 

 

All packages require a signature on delivery. 

If you would like your package to be left without signature, please request 'ATL' in the shipping instructions tab at the checkout. 

 

Alternatively, Australia Post allow customers to alter their safe drop location from their tracking information email. 

We accept MasterCard, Visa and PayPal. 

Pre-Order applies to items that are not currently in stock but are in the processed of being produced.

We accept upfront payment.

Items purchased in the same order will be sent separately  to Pre-Order items. 

All Pre-Orders are despatched within 24 hours of arriving at Smitten HQ.

We pride ourselves on processing your orders quickly!

We aim to process all orders within 24 hours of receiving them, please allow extra time during promotion periods. 

Free delivery service up to 5 business days 

Quick! Express delivery next day to major cities

Right here, on our website!

Alternatively, contact our head office on 03 6212 0197 to process your order over the phone.

Our superfine merino items are all made here in Tasmania, Australia.

Our chunky knit items are made on mainland Australia. 

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