Shipping and Returns

Shipping

All shipping options include tracking, and you will receive notification of tracking information when the driver picks up your parcel.

Australia/New Zealand

Type Time Cost
Standard 3-10 business days FREE!
Express Next business day $10

Orders delivered within Australia and New Zealand are eligible for free standard shipping. Please allow 3-10 business days for delivery.

Parcels destined for Australia are delivered by Australia Post and require a signature on delivery. Authority to Leave can be requested in the shipping instructions when placing your order or via the link in your eParcel tracking email.

International

International purchases are sent via Australia Post International with parcel tracking. Shipping is a flat rate of $25 for first item and $5 for each additional item. Shipping times vary depending on location, but are usually between 5 and 10 business days. If you would like specific information on how your parcel is delivered to your country please see the Australia Post website.

Pre-orders

Pre-orders will be dispatched within 24 to 48 hours of the product arriving back in stock at Smitten HQ. Estimated shipping dates are indicative only. Please call our office on (03) 6212 0197 if you require more information.

Returns & Exchanges

We understand how tricky it can be to purchase garments online so we try to make the exchange and return process as easy as possible.

Due to the risk of damage to natural products during transit we require items to be returned to us within 14 days of leaving the Smitten warehouse, as long as they are unworn, unwashed and all original tags are attached.

Try your new garments after a shower without perfume or deodorant that can taint the garment.

Include a copy of our Exchange and Returns form in your parcel.

Please note: For the health and safety of everyone involved, we are unable to exchange or refund purchases of boxers and briefs.

Full price items are eligible for a full refund as long as they are returned within 14 days of despatch and are unwashed, unworn and have original tags in place.

Please note: Sale items are final and cannot be returned for a refund or exchange.

Full price items purchased with the use of a discount or promotion code are considered full priced items and can be returned for an exchange or refund (excluding sale items).

Please note: Exchanges for items of greater value require the difference to be paid in full prior to despatch.

You are responsible for any cost of returning your items back to us. We will pay for the first return back to you and any subsequent exchanges will incur a $10 fee.

All goods will be inspected on return. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.

Download Exchange and Returns Authorisation Form

Returns address

All post must be sent to:

Smitten Merino (Returns)
47 Sandy Bay Road
Battery Point
TAS 7004

We recommend all returns are sent with tracking as we cannot process exchanges or refunds for items lost in the mail.

All exchanges and refunds are processed within 2 business days of their arrival at Smitten HQ.

You will be contacted once your return has been processed.


Any questions? Please call us on 03 6212 0197 or email admin@smittenmerino.com

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