Returns & Exchanges

Please note: For the health and safety of everyone involved, we are unable to exchange or refund purchases of boxer shorts, knickers and briefs.

We want you to LOVE your clothing to ensure you wear it again and again! If for any reason your purchase isn’t quite right for you, you are welcome to return it to us for a refund, exchange or store credit. Please return your items to us within 14 days of receiving your parcel.

Due to non-refundable fees - all AfterPay refunds will be provided less 6% processing fees.

How do I return my order?

To return your item to us, please contact via admin@smittenmerino.com to provide your name, invoice number and the details of what you would like to return. Please also provide details of your request - whether a refund, credit note or exchange (please detail the item you would like and we will pop it aside for you).

Please address your return parcel to:

Smitten Merino (Returns)
47 Sandy Bay Road
Battery Point TAS 7004

We recommend opting for a traceable service as we are unable to provide refunds or replacements for misplaced items. Please ensure to record your name and return postal address on your parcel.

I purchased an incorrect size, can I exchange it?

You are most welcome to exchange your item for another size! Simply return it to us and we will swap it over for you.

What if my item arrives damaged or faulty?

We apologise if an item you have received is not in perfect condition. Please email an image of the item you received, along with proof of purchase and any relevant information to admin@smittenmerino.com.

Please note - we do not offer refunds or replacements for general wear and tear.

What about return shipping costs?

Return shipping costs are not covered by us, but we will cover the cost of sending your first exchange back to you (including International parcels). Any subsequent exchanges will incur a flat rate AUD $10 shipping fee.

 


 

We aim to process all returns within 72 hours of arrival at Smitten HQ and will confirm completion of your return via email.

If you have any concerns please contact our team at admin@smittenmerino.com or call 03 6212 0197