Smitten branded clothing items (see exclusions below), in like-new condition. Unworn or undamaged.
Items must have an original RRP/purchase price of $100 or more.
Items must be clean and laundered.
For health and safety reasons we don’t accept pre loved Pyjamas, Leggings, Boy Leg Shorts, Boxer Shorts, Knickers, Socks, Mittens, Gloves, Beanies, Headbands, Neck Warmers, Camisole Tops and Crop Top Bras.
Seconds, samples and items previously purchased as pre-loved cannot be returned.
Sorry, we can’t accept items that have been altered in any way. Each clothing item must have an original RRP/purchase price of AUD$100 or more. To be accepted, an item must have no holes, no signs of wear and tear, no strong smells, no ripped seams and no marks or stains.
Due to customer feedback we have updated our pre-loved tiers. Items will now be credited as per the table below for items returned 20th November 2023 onwards.
Credit notes are calculated per-piece and will be provided as a single code (even if more than one item is returned).
Excellent > 30% of price paid Like new, no visible signs of wear
Very good > 20% of price paid Barely worn. Some light wear likely visible
Good > 15% of price paid Only minor wear is visible.
Fair > 10% of price paid Normal wear visible.
Garment condition is determined by our team when your item is processed.
Alternatively, accepted items that are returned without proof of purchase (invoice/order number) will be credited $20 per piece.
These figures are calculated on estimated times for our team to finalise the re-homing process.
Once processed, your credit note will be emailed to you as a gift voucher. Simply enter the gift voucher code when shopping online (or bring in store).
Credit notes can be redeemed for any item/s purchased through the website or our flagship boutique in Battery Point.
Your items will still be rehomed through our website or donated to a local charity of our choosing.
If an item is returned with holes, signs of wear and tear, strong smells, ripped seams and marks or stains we will donate it. Please note, items cannot be returned to you and no credit will be provided for these items
Please post your return items to; Smitten (PRE LOVED) 47 Sandy Bay Road, Battery Point TAS 7004
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